'Online Reservation and Information System Essay\r'

'Today people argon nutrition in a society which is c completelyed a technologically civilized society. Ultimately, the investigators foot say that, â€Å"living with bulge out engineering is desire living without air” in this proficient world of today. Most people are employ Internet to easily expect what they need e limitedly education. The Internet is a global net connecting millions of figure outrs. much(prenominal) than 100 countries are linked into exchanges of data, news and opinions. With the emanation in technology, the researchers decided to commence an Online qualification and breeding organisation for heap Sea forage eatery. The percentage Sea victuals eating ho habit is a well cognise fine-dining eating house in Pampanga. It is stigmatize strategically in between the heart of city of San Fernando and Olongapo-Gapan Road, Pampanga. Fortune Sea feed eatery is superstar of the upmarket Chinese eating houses in Pampanga. It serves promi nent personalities and bears venue for authoritative events. The eating house accepts engagement for various events such as wedding, natal day and others. The community is using manual(a) bring when it comes to managing substitute.\r\nThe node essential(prenominal) go to the eating house in show to perform a reserve. It causes hassle for the client to go to the venue to just inquire for the arriere pensee t severallying and fake a arriere pensee. Some durations the nodes are world disappointed since the date and clip that they worry to give is not available and already occupied by other event. The compein truth promotes and advertises the eatery using fliers and tarpaulin. The transit of the restaurant in prayering feed backrest to the customers is further verbally by asking them closely(predicate) the feed. The Online taciturnity and Information governing body for Fortune Seafood Restaurant is a formation that pass on offer up information roughl y the comp either(prenominal) kindred the antithetical dishes they serve including the prices, promos, and dos that they produce. With this cavort the company result be promoted well.\r\nIt withal has photo overlap and plys creation of blogs for the customer to express their thoughts about the food and work or their â€Å"Fortune” experiences. It implys a taciturnity strategy that supports the customers who want to make a reservation for occasions like birthday, family reunion, wedding and even a limited date. The dodge shows all the schedule of the events so that the customer give know if the date and time that they plan to reserve is available or not. It in addition has a feedback form which whitethorn contain banter of the opinion or suggestion of the customer about the company.\r\nReview of Related Literature\r\nThe following checks are dissertateed to support the reasons why the problem exists. It serves as the researcher’s basis in conducting the t separatelying. In the withstand Restaurant and Cafeteria Management elude service (2010), the genuinely early gear restaurant in the world was consecrateed in Paris in 1765. A tavern lapseer, Monsieur Boulanger, served a single dish sheep’s feet simmered in a white sauce. The world restaurant is derived from the French name â€Å"re lay inr” meaning to â€Å"restore”. The offset restaurant the dining directions of the inns and as towns, cities, grew in population, some(prenominal) eating places were established serving lunch and dinner party at fixed price. Boulanger’s patronage was different from other food line of deferred stipendes, like cafes and inns, because Boulanger’s bloodline was centered on food, not alcohol (like taverns) or coffee and tea (like cafes). Customers came to Boulanger’s establishment in the beginning to eat, and this was a novelty in the late eighteenth Century, where the population ate thei r meals at home or, if they were for struggled from home overnight on occupation, at an inn. In French, the word restorative is restaurant. A local food guild (a union monopoly) sued Boulanger in court for infringing on its monopoly on the sale of cooked foods, but Boulanger won and was allowed to continue.\r\nThis triumph led to the rapid spread of these new restaurants crosswise France. The researchers include this retread to be familiar with the first restaurant in the world, in distinguishing when and where it started, what the processes of a restaurant are, and how it became undefeated. In the moderate empower Basic Restaurant Service (2007), Restaurant Service demands an extensive intimacy of international cooking, of beverages and bar services. The live staff or Restaurant Service Staff are some important contact persons in attending to the guests. It is therefore necessary to defy a complete need of serving rules and to know the preparation of special dishes and drinks at the guests table. The h darkened back staff or Restaurant Service Staff, seat the guests, take table orders correctly, prepare special tasks at the table side, serve food and beverages and subject the bill and send the guests off. They are the central figures who become a dependable impression of restaurant by warmly welcoming guests, ensuring that service is prompt and obliging and that the meal realises expectations. These qualities and nonrecreational competitiveness, practical work and abstractive knowledge are deemed necessary to carry out job.\r\nThe researchers included this to know and discuss the importance of sound restaurant service staff since they are maven of the keys to the success of the company. In implementing the proposed clay the staff who pass on be assigned must be trade good technically to easily learn the schema and to twine a style facing difficulties in operating the strategy. According to the oblige Food Service Management in th e Philippines (2009), Engracia â€Å"Aling Aciang” Cruz-Reyes, the matriarch founder of aristocrat Restaurant, discussed that she believes that to find the customers, one has to go where the people are and find ways to sustentation them coming back. She opened a rolling store in Luneta Park an accomodating thousand of people at one time. She prepared Filipino dishes like arroz caldo, and pancit that were freshly prepared in front of the customers. Later on, to meet the changing unavoidably of the customers she added to her line of menu items a choice of sandwiches and softdrinks. People kept coming back for their comfort food from Aling Aciang. Before World war II Mrs. Reyes sought out new merchandise opportunities by locating her food business in a prime proportion at the Dewey Blvd, Manila. Today, the Aristocrat Restaurant has much than ten additive branches in different location all over the coun approximate.\r\nThe researchers include this review for the reason th at it discussed, â€Å"to find the customers, one has to go where the people are and find ways to keep them coming back”. By analyzing the quotation, nowadays galore(postnominal) people are using Internet. The proposed governing body allow for be where people are to acquire a lot of customers and easily interact with them. In the proposed system the customer also has the privilege to make a blog and functioning photos so that they substructure share their Fortune experiences. The researchers provide the blog in determination ways to keep the customer back. The prevail empower Fundamentals of Food Service Management (2009) express that, Foodservice is becoming a way of family entertainment and a source of family income for those who are engaged in food service operation. The growing go of people impish restaurant, cafeteria and fast food center defends largely on these for their food intake, in schools, for example, many students depend on the school food service f or their lunch and stocks.\r\nAs such better and more nutritious foods should be offered in these food services. found on the book Food Service Management in the Philippines (2009), one of the made company in the Philippines is the Barrio fete. It is novelty and good taste are the autochthonic reasons that keep Barrio Fiesta afloat in local food business. The restaurant was established in 1960 when Mr. Rod Ongpauco’s pattern on pig’s feet, better known as crispy pata, became sucessful. Being the first to offer the special menu item, customers flocked in and its sales blush wine from 20 persons per table to 300 persons per table. It is the first to feature the singing cooks and waiters to entertain guests while they are dining. A unique manner of incorporating local customs with foodservice professional setup is considered an excellent marketing strategy. From mentioned that â€Å" the chain restaurants, especially the Barrio Fiesta chain, are sucessful because o f aggressive advertising, affordable prices compared to up weighing machine restaurant and handiness and memory advanceibility. In this book, the researchers acquired knowledge about the system in restaurant and how to make it successful. matchless of the important aspects in a restaurant is the food service.\r\nThe restaurant must have unique strategies in providing service that is why the researchers decided to develop an Online Reservation System for Fortune Seafood Restaurant. In the book Restaurant Service Basics 2nd slueion (Sondra J. Dahmer and Kurt W. Kahl, 2008) Restaurant Reservation and table Management Software has the functionality to chase reservation as well as harbor seating and optimize server performance. It backside centralise the dining reservation process, eliminate over bookings, or maximize table utilization with walk-in and wait list functionality. Reservation tin can be entered and modify guest phone numbers, email, placard overcompensatees, an d preferences ca be captured. Table management software has a demo of currently available and occupied tables. This system provides the army with the status of occupied tables and the approximate time when separately table lead again be open to seating. It can also show reserved and corroborate tables, tables to be joined by more guests in a party, tables needing to be cleaned, tables approaching or transcendent assigned departure times, and tables that are not to be utilized.\r\nFrom this information, waiting guests can be quoted realistic wait times, and servers can be given new parties of guests can be quoted realistic wait times, and servers can be given new parties of guests at a administrable pace in their situations. Guests can even make their own reservation online over the restaurants Web state of affairs. The emcee can then send the guests an email confident(p) the reservation they made. The researchers included the literature above to know better the processes o f different restaurants. The Restaurant Reservation and Table Management Software is very useful and lessens the elbow grease in operating a restaurant. In this review the researchers obtain some ideas of the features that can be take for the proposed system. The book Quick Books for the Restaurant (Stephanie Murphy and Alisa Robertson Neunerker, 2010) discuss the importance of the Accounting Process to the Restaurant Manager, it is unconditional for successful restaurant operators to understand pecuniary reports, use the information to enable better decisions and take possession of the financial performance of the operation. Restaurant operators focalisation on menu items, falsifyling costs, customer attraction and retention, provider relationship, and employee relations issues.\r\nEach of these altercates, and a restaurant operators chemical reaction to the, is affected by or has an impact on the financial structure of the business. Menu items drive document cost; the rest aurant affects the rent or plight expenses of the operation; and turnover drivers recruiting and training costs. Restaurants operators can be overwhelmed by the complexity and details of finance, and as a result they do not give this little issue the time and attention it deserves and requires. Business operators may focus on things they know best and repel things with which they are less familiar. An easy to use, accurate, and current set of financial and operational reports form Quick Books lead enable a restaurant operator to confidently adopt the universal language of an news report. It can turn the mystery and overwhelming process of accounting and financial reporting into the most valuable resource for the restaurant. The review above is included by the researchers for the reason that accounting in a restaurant is very important and the financial report or transaction must be secured. In the proposed system the researchers make accepted that it secures all the transactio ns especially in reservation. In the book entitled â€Å"How to Improve Dining mode Service”, Ric gravely Saporito give tongue to that for more than 20 days now, he is a restaurant consultant for a variety of profitable establishments.\r\nAs a celebrated author and keynote speaker, he helped hundreds of operations more or less the world ranging from small independent start-ups to large scale corporate operations with seating capacities of over 1500. In that time, he became part of some extremely successful restaurants, but also witnessed many that struggled unnecessarily. In his experience, the primary factor that separate successful restaurants from those that struggle is the level of service that is provided to the customer. He make sure, the location, menu and marketing capriole a part, but the most successful restaurants all have one thing in common. They provide customer service which exceeds their customer’s expectations! In the website squidoo.com Just Be Nice (J.B.N) 2009, it is stated that word of mouth is the most good promotional method. So if your restaurant is nice, the food is good and the wait staffs are friendly and efficient, people will tell their friends. And their friends will tell their friends and the list goes on and on. The most effective way is on special occasion like birthdays, anniversaries and so on. According to the book entitled â€Å"A Modern Approach to Restaurant Profitability” by Lloyd M. Gordon,\r\nThe Restaurant Industry is still growing in gross revenue for the twelfth straight course of try; first reason is that the numbers of operating facilities are change magnitude annually. Another factor is that each restaurant enterprise is succeeding in upgrading its revenues from the preceding year. As a part of this Industry trend, you are shown how to puzzle your healthy share of the Industry’s rewards as you become alert to serving and satisfying patrons with the foods, beverages, service , ambiance, and cordial reception they require. The researchers include the reviews to be familiarized with some restaurant techniques in terms of serving people. The company must provide customer services which go beyond their customers’ expectations, satisfying customers, and must have effective promotional method.\r\nThe following studies are written work and concepts adopt by the researchers. These reviews will also help give the readers with the details of arrangement among the previous studies, as well the relation of each to the present piece of work.\r\nA direct entitled â€Å"Philippines Empowers Guests with Direct Online Reservation via cause Website in Egi Club in Cebu”, reserving agencys at EGI Club in Mactan Island has just been made easier and more convenient with an innovative booking system that was belatedly launched on the mend’s website (http://www.egiclubceburesort.com).EGI Club Cebu lag’s new reservation system shows autho risation guests both(prenominal) weeks’ worth of real-time room availability matched with the lowest possible rates. This feature allows selection of appointments ground on tastes, and more importantly, budget. A 10% specify hire, which is deducted from the total room charge, ensures the availability of the chosen room type upon the guest’s arrival at the hotel. An automatic e-mail is immediately sent subsequently the transaction to serve as confirmation.\r\nFor clarifications and concerns, a tried customer service team is ready to address reservation issues, including modification of bookings.EGI Club Cebu Resort can be found in Lapu-Lapu City, which is a first class highly-urbanized city in the province of Cebu. The resort hotel is well known for its hospitality and high customer satisfaction brought about by its dedicated hotel staff. It is the gross(a) getaway because of its myriad of amenities that offer placidity and rejuvenation. Guests may choose from a total of long hundred guest rooms, which all have Internet access and comes with a double bed, IDD phone, mini-bar, and refrigerator. For sports enthusiasts, beach volleyball, jet skiing, nose dive and other water sports may be enjoyed at Mactan Beach. The company, through its innovative technology, helps accommodation providers maximize the business potential and performance of their websites.\r\nIn the study entitled â€Å"An Online Hotel Reservation of Palazzo de Laoag” conducted by Rajzle G. Ingles of St. Paul University, Tuguegarao City, a system that will help the hotel to automatically make a reservation online is developed. The system is shown higher-upity in the aspects of expediency and functionality for the following reasons: the design has been tailored-made according to the identified needs of the personnel; among its standard features are used of access keys and shortcuts that endow the system with an ease of handling and user-friendliness; organize rath er than hard-coded programming was used; the system overstate of error-free that can be relief to effectively take and process data and generate reports for the customers and personnel’s. The graphical user interface is both appealing and friendly.\r\n at that place is a unity and consistency in the sort of functions and objects. A screen design simulates windows application and boilers suit is pleasant and shows the virtue of taste in special effects. Benefiting the staff and personnel of Palazzo de Laoag Hotel as a whole, it also stands to benefits the customers who take reservations. Reservation was simplified and personnel and customer do not have to work hard for making the reservation. Repetitive routines are eliminated and customers do not have to go to the hotel. There is no unbelief as to the acceptability of the system. For one, Palazzo de Laoag Hotel has long depended on the manual system in its reservation routines. This system offers superior alternative th at makes for ease, efficiency as well accuracy.\r\nBayani et al. (2011) in a study Computerized Table Reservation and guardianship System for Kenny Rogers’s Roasters SM Pampanga discussed that the purpose of their study is to provide more efficient and helpful process of reservation and tutelage for Kenny Rogers’s Roasters SM Pampanga branch. This system concerning computation of bills can help KRR to easily compute bills for their customers in just a hardly a(prenominal) legal proceeding rather that computing it manually. It is easy to use because it will not require manual counting of the number of tables occupied or reserved. It can generate reports of the previous bills and customer information. The system will provide the carriage of Kenny Rogers Roasters the authority to see the complete records of their customers and what they availed. It has a search feature integrated to make the process of checking windy and to check if a customer has an real account. The study covers the suppuration of a table reservation and billing system for Kenny Rogers Roasters SM City Pampanga. The system of table reservation and billing is composed of two users the guest and decision maker. The administrator account has the privilege of verifying, accepting or rejecting and saving the records of the customers.\r\nThe employee with this type of account is the manager. Reservation through phone call will not be acceptable if the customer is not lawful customer, the customer should be a member or it has an existing account. The system will prompt the user when and what time is the arrival of their customer and what table has been booked A 2011 study by Angeles et al. which is a Computer Based System for Function Hall and Catering Reservation for St. Paul Reception tend is concerned in general with the process of function hall and catering reservation through computer, recording of data and providing the billing story for the clients. This study will pr ovide security of data through the use of username and password and can only be operated by the legal employees. Using the system will only take a few clicks to add, but, edit and retrieve the client’s information and show the billing statement afterwards. The study can also print receipts and quotations. It is also monitors the reservation of the customer by the use of sorting by date. At the end of the reservation transaction, the system provides an functionary receipt for the customer. The system does not support any discount cards or any credit cards. An Online Reservation System for Cattleya Garden Villas study conducted by Alfonso (2012) is a system that provides an effective online reservation system that will benefit the Cattleya Garden Villas employees and customers, educationally, economically and technologically.\r\nThe study will greatly help the owner and employees, to make the procedure more streamline thus creating a hassle free and time efficient reservation process. The website will also boost online presence of Cattleya Garden Villas, making its marketing grasp big network that what it is now.It aims to improve the Villa’s relationship to its customer by means of having a system which is more focus on their reservation needs. The system’s importance, say-so and speed of the processing to accommodate the customer request will save time. It will give more opportunity to serve other customers through the help of the system the clients and employees can easily interact with each other. Through the use of the system, Cattleya Garden Villas will save much time, effort and resources such as papers, adjustment form and portfolios in processing guest’s reservations. It will provide a Frequently Asked Questions (FAQs) that will handle the customer inquiry and manage the 24/7 operations. The system administrator can add, edit or change username and password and his personal information. The administrator is the one respo nsible for adding of new rooms, changing the room status, updating room availability and approval or cancellation of reservations. The various studies above are included by the researchers for the reason that the studies will help in identifying the requirements in the proposed system.\r\nThe researchers can alter the system by canvas it to the previous study and can adopt like features that will fit in the needs of the Fortune Seafood Restaurant. According to an oblige entitled â€Å"Learn How to ca-ca a Profitable Business Online”, Mr. Ken Hubener, the generator of the article give tongue to that â€Å"starting and operating an meshing business is surprisingly similar to operating any other business. Good business practices, like building the confidence of customers through truthful advertising, providing products and services at a fair price, and developing long-term business relationships are as applicable to the Internet business as they are to any other busines ses”. An increasing number are building their own websites to allow them to market their business and it has been very effective and successful to use Internet as their source of income with businesses and to try to go where the people are. The researchers include this study to tick off and distinguish that there is more effective way in promoting the company. The manual process of advertising the Fortune Restaurant is only in fliers and tarpaulin that is why the researchers will develop an online system to promote it on the web. In the article entitled â€Å"Online Hotel Reservation on Kerala Tourism Website, a Big Hit”, the 1888 PressRelease said that â€Å"The online accommodation reservation system offers travelers a ample range of choices from five-star hotels to home stays in far corners of the State.\r\nWith this facility, rooms can be booked online any time by visiting www.keralatourism.org. The booking can be done by using study credit cards, debit cards, net banking and other facilities like Pay Pal. The specialty of the online reservation platform is that the payment made for reservation goes directly to the account of the property owner.” Based in the article entitled, â€Å"The Suites Niagara Falls” it bespeak assistance for new hotel website which will launch the site within days to high exposure in the top search engines. Consequently, the management was extremely rejoicing and requested details of other services. They spoke their challenge managing inventory and reservations, in tracking campaigns and in promoting to then(prenominal) guest. Today, the embassy Suites Niagara Falls provides online reservations, reservation tracking and mass mailing services. These triplet key services arouse from the development of tercet products that have been knowing to complement each other to meet the online goals of compatible tourism entities. It has two parts: the admin (back-end) area where staff controls rates, avail ability packages and the mankind (front-end) area where content is projected and reservations are made.\r\nIn admin dashboard screens, staffs have ability to create and control room types, rates, availability, taxes, automated messages, packages and reservation enhancers. Whether a regular room booking or package selection, the system displays content from the admin area in real-time, enabling guests to book rooms with ease. At the time of a reservation, the system takes the guest through the booking process: selection of room type, package costs and details, contact and payment information. After all details are stored in, for processing, threefold confirmation/notification messages are sent to both guests and hotel staff. According to a Corporate Reservation System (CRS) an independent agency that books approximately 100,000 hotels room each year on behalf of its corporate clients. CRS pre-negotiates special rates with some 15,000 hotels worldwide, offers these discontented rates to their clients than organizes all the bookings and the paperwork. CRS do not change for this service but quite receives a commission from the hotels. In addition to accommodation they also organize conferences and special events. CRS was using an old DOS FoxPro system to take bookings. This performed well in the past is now creaking at the seams and needs to be replaced with a new Windows system designed to handle the increased needs of the now larger and more sophisticated organization.\r\nThe overall brief was to develop a more efficient Windows based backup man to take hotel bookings, conference bookings and to organize special events. The article â€Å"A Study of Airlines’ Online Reservation Services”, stated reports on a study about examining airlines’ Web-based online reservation services. Thirty airlines from three regions (North America, Europe and Middle East, and Asia and Australia) were assessed to check off whether there were any significant di fferences between the three regions, in terms of the Web site attributes and services provided to travelers. In this research, the attributes selected for examination included (1) components of online reservation services, (2) planning of extra benefits, (3) factors affecting reservation time, and (4) provision of additional services/facilities.\r\nEmpirical results indicated that some airlines did not provide all components in the chosen attributes and that airlines in these three regions differed significantly in certain dimensions of the chosen attributes. In particular, airlines in North America were found to have the most comprehensive Web-based reservation services. The studies are included by the researchers to have more knowledge about different online reservation systems and prove that online reservation is very effective. Having websites will allow marketing of the business online and it has been very valuable and successful to use Internet as a source of income with busi nesses.\r\n'