External/Internal Factors Paper Essay

outdoor(a)/Internal FactorsInternal and external factors piece of tail take up the four functions of vigilance within a business. globalisation, engine room, innovation, diversity, and ethics ar key factors that a company moldiness consider in regularise to be successful and stay agonistic with other companies in the corresponding field. This w every(prenominal)paper will identify the constituent UPS is taking to be a successful company. UPS is a global company with cardinal of the most astray recognized brands around the world. UPS is also the worlds largest package pitch shot company and hint global provider of specialized transportation and logistics serve (UPS, 2008). The flow of fulls, funds and entropy is managed on a periodic keister in more than 200 countries and territories worldwide. preparedness InternalInternal factors excise planning for UPS. Planning is based on knowledge of the companys finances, type of service provided, quality control, employe e motivation and morale. In score for UPS for play along to be a profitable company, management must consider whole available options while still delivering quality service and maintaining the happiness of its employees. finance will depend on the amount of business UPS receives. The demand for service will determine how many employees UPS will hire and train to move the production office moving to avoid delays in the delivery of packages.Planning ExternalExternal factors squirt also play an important role in planning. Several factors such as weather, swagger prices and holidays can affect planning. If possible management must plan around hurricanes, floods, snowstorms and other earthy disasters. When gas prices rise, shipping cost increase, which can cause profits to decrease. spends will also increase the demand fordelivery services and must be planned accordingly.Organizing InternalUPS is a well-organized company. However, several factors constitute which can affect how UPS does business in the industry. Organization is important and plays a major role for UPS and its employees. UPS employees play an essential role in developing an approving perception by its customers. In order to stay organizes UPS daily operations depend on employees in varies departments. For the internal factors the first line of communication will be the employee which are assigned to take and select the orders, then passes the information to the person which loads the delivery trucks.In the dissemination affection the employees loading the truck and the device driver works together to go over the customers receives their packages in a clock timely manner. Employees working in the dissemination center must make sure the packages are sepa come ind and loaded on the trucks correctly. Once the trucks involve been loaded the driver is responsible for making the delivers on schedule. by planning, organizing and potent teamwork the employees are able to keep the custom ers satisfied.Organizing ExternalExternal factors affect how UPS does business. Several factors such as the increase in gas prices, mechanical problems with delivery trucks and or regulatory laws implemented by the US Department of Transportation. agree to UPS, the Department of Transportation has modified the shipping paper requirements to include the number and type of packages (UPS, 2008). All hazardous material items shipped must follow the new regulations (UPS, 2008). Due to the new regulations production and delivery time whitethornbe affected. With the increase in gas prices a surcharge whitethorn be added to all shipments. Addition steps will need to be taken to make sure delivery trucks maintenance is completed on a routine basis to ensure trucks do not fragmentise down because it will cause a delay in the delivering of packages. partnership performance is thus affected by such external factors.lead Internal circumspection effectiveness, an internal factor, also affec ts company performance. Highly effective managers must be leaders of the people around them. A good leader can motivate employees to function and work as a collective unit. At UPS, every employee is assigned a specific responsibility andresponsibility. To keep the employees aware of the view of the department weekly or periodic meetings are held to facilitate employee/management communications and discuss any problems that may arise. Occasionally, employees will experience problems and report to management immediately for resolution. The role of UPS management is to encourage the employee to perform at a high level of competence. Management must seek to motivate their employees and stay in contact with them in order to meet the goals of the company.Leading ExternalBased on the information from UPS website, external factors is address in the UPS Code of Business Conduct (UPS, 2008). According to the UPS Cod of Business Conduct, UPS is committed to conducting its business complian ce with all applicable laws and regulation in accordance with the highest ethical principles. In addition all employees must comply and abide by the same rules to maintain the UPS status for honesty, integrity and high quality service. The external factors also include reporting employees misconduct by customers, the time frame of delivering packages and customer complaints due to tardily deliveries or damaged goods.GlobalizationAccording to The State of Business clip UPS Corporate Globalization, globalization at UPS began in the 1970s outside of the U.S (Robinson). Globalization was implemented in West Germany and Canada when UPS built brown operations that resembled the U.S. domestic model. With the potential of a single European economy on the horizon, in the mid-1980s UPS recognized a need to expand their operations and spread out their international presence beyond West Germany and Canada (Robinson). UPS customers were looking for an integrated newsboy that would handle al l the transport requirements, door-to-door in the U.S. and throughout the world.Through an aggressive strategy of acquisitions and service partners agreements UPS was able to a worldwide distribution network. The worldwide distribution network included the first pan-European integrated personal credit line and ground distribution network that was similar to the UPS domestic U.S. operation UPS has in place. Today, the UPS service area includes morn than 200 countries and territories as well as every address in and around the United States.TechnologyIn the event of major problems, UPS has an IT professional technology solution department that can be trusted (UPS, 2008). UPS technology system is easy and enables customer to sign, rate and ship their packages. The IT department makes sure the system has up-to-date software that enables customers to demonstrate their shipments without any delays. By staying organized, UPS customers can be assured their packages will be delivered on ti me. With the tracking system UPS has in place customers can track the status of packages on the UPS website with a tracking number. UPS delivers internationally and use mature technology which enables UPS to track and process shipments. Advances in todays technology allow UPS to reassure its customer important documents are safe. UPS also offers a technology that enables users to have a shortcut on his or her laptop computer for the purpose of checking the status of shipping and delivery of packages.InnovationIn 1991-1999 concordant Innovation stated in 1993 UPS delivered 11.5 million packages and documents daily for more than one million regular customers (pressroom). Due to the massive volume of clients UPS decided to implement a new system thingamajig that could maintain efficiency, keep prices competitive and provide additional customer service. The handheld Delivery Information attainment Device (DIAD) was implemented to capture and upload delivery information to the UPS n etwork. The device include a digital image of a recipients signature, allowing the driver quicker confirmation of final delivery. The device also allows the driver to stay in contact with the distribution center to provide topical information on changes in pick-up schedules and other important messages that need to be relayed.DiversityUPS supports diversity by maintaining respect throughout the company from both employee and customers. This visibly helps direct the way UPS does business with its customers and suppliers and strengthens the bond with a multi-cultural companionship of friends and neighbors for fast and continual service. Diversity affects every aspect of management including planning, organizing, leading and controlling. In planning UPS must take into account the company is a international company. UPS must consider the carrying customs of its global customers. In order to be effective UPS must train itsemployees in both the States and abroad in cultural differences and tolerance through continual workshops, seminars or computer-based training.Managers delegationsOrganizing the company forces around the world can be difficult, but UPS must keep tables on all berths. Each location should have a headquarters base for each region and have headquarters report regional activities on a regular basis. spare requirements are set forth in detain in miscellaneous individual compliance programs developed by the appropriate departments based on specific expertise and training. UPS drivers have a regular routine for compartmentalization our packages and identifying specific times of delivers. Should a delivery problem occur, the issue is intercommunicate by delegating work to another employee to complete. By researching and understanding UPS policy and procedures the company is doing a good job. As long as the UPS plow to satisfy its customers the company will continue to grow and succeed.ReferencesUps.com (2008). Important barbaric Materials Regula tory Changes. Retrieved April 15, 2009 from http//www.ups.com/ mental object/us/en/ virtually/news/service_updates/regulatory_update.html Ups.com (2008) IT Professional. Retrieved April 15, 2009 from http//www.ups.com/content/us/en/bussol/itprof/index.html Ups.com (2008). Diversity. Retrieved April 15, 2009 from http///www.ups.com/content/us/en/bussol/ititprof/index.html Pressroom.com (1991-1999). Consistent Innovation. Retrieved April 16, 2009 from http//www.pressroom.ups.com/about/history/consistent_container/0,27530 0.html Robinson.edu. The State of Business Magazine UPS Corporate Globalization. Retrieved April 16, 2009 from http//www.robinson.gsu.edu/magazine/forporate.html